Effective Date: 1/15/2025

By providing your phone number and agreeing to receive text messages from Turning Tides Speech Therapy ("we," "us," "our"), you ("Client," "you," or "your") consent to the following terms and conditions related to text messaging communications. Please read them carefully.

1. Consent to Receive Text Messages

By providing your phone number and opting into text message communications, you agree to receive SMS messages from us. These messages may include, but are not limited to:

• Appointment reminders

• Service updates

• General communications related to the services we provide

Message and data rates may apply depending on your mobile carrier and plan.

2. Opt-In Process

When you provide your phone number for communication purposes (whether through our website, email, or in-person interactions), you consent to receive SMS notifications from us. You may opt-in by selecting an appropriate option at the time of service booking or client registration.

3. Opt-Out/Unsubscribe

If you no longer wish to receive text messages from us, you may opt-out at any time by replying "STOP" to any of our SMS messages. Once you opt-out, you will no longer receive further text communications from us, except for service-related communications as required for existing appointments or other legal obligations. Alternatively, you can contact us directly at mk@turningtidesspeech.com to request that your number be removed from our text messaging list.

4. Message Frequency

The frequency of text messages will depend on the nature of your relationship with us. Common communications may include appointment reminders, notifications of any scheduling changes, and other relevant updates. We will not send excessive or spam-like messages, and you will receive messages only related to your ongoing services with us.

5. Fees and Charges

Standard messaging and data rates may apply to any text messages we send you, depending on your mobile carrier and plan. You are responsible for any fees incurred for sending or receiving text messages through your mobile carrier.

6. Privacy and Confidentiality

We are committed to protecting your privacy. We will not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number will only be used to send you communications related to the services we provide, unless otherwise required by law or necessary for business operations. All communications, including text messages, are subject to our general privacy policies, which govern how we collect, use, and protect your personal information.

7. Accuracy of Information

You are responsible for providing accurate contact information, including a valid phone number for text messaging communications. If your contact information changes, it is your responsibility to update us promptly. We are not liable for any issues or missed communications resulting from incorrect or outdated contact information.

8. Limitation of Liability

While we take reasonable steps to ensure that text message communications are accurate and timely, we are not liable for any delays, errors, or failures in delivery. We are also not responsible for any charges or data usage that may result from receiving text messages from us.

9. Termination of Text Message Communications

We reserve the right to stop sending text messages at any time for any reason, including but not limited to failure to comply with these Terms and Conditions, changes in our business practices, or as otherwise required by law.

10. Amendments to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated to you through appropriate channels. Please review these terms periodically to stay informed of any updates.

11. Contact Information

If you have any questions or concerns regarding text message communications, or if you wish to update your contact preferences, please contact us at:

Turning Tides Speech Therapy

Phone: (850) 935-5132

Email: mk@turningtidesspeech.com

Website: TurningTidesSpeech.com